Privacy Policy

Who we are

​Our website address is​: Topwave.se

What personal information we collect and why we collect it

While visiting our site, we will track:

• Products that you have shown: we use this to, for example, show you products that you have recently looked at
• Location information, IP address and browser type: we use this for purposes such as VAT calculation and shipping costs
• Delivery address: we ask you to state this so that we, for example, can calculate shipping before you order, and send you the order!

We also use cookies to keep track of the shopping cart’s content while using our website. Read more about this in our Cookie policy.

When you buy from us, please provide us with information that includes your name, billing address, shipping address, email address, phone number, credit card details / payment details and any account information such as username and password. We use this information for purposes such as:

• Send information to you about your account and your order
• Respond to your questions, including repurchases and complaints
• Treat payments and prevent fraud
• Configure your account for our store
• Follow the legal requirements we have, such as VAT calculation
• Improve our store offerings
• Send you marketing messages if you choose to receive them

Who in our team has access

Members of our team have access to the information you provide us. For example, both administrators and shop owners have access to:

• Order information such as what was bought, when it was bought and where it should be sent, as well
• Customer information such as your name, e-mail address and billing and delivery information.

Our team has access to this information to fulfill orders, carry out refunds and provide support.

What we share with others

We do not share your information with third parties.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Contactform

When filling in our contact form, there are some fields that are mandatory, these fields contain information about you that we need to handle the contact form. This information is saved and sent as an email to us.

Embedded content from other websites

Articles on this site may contain embedded content (such as video clips, images, articles, etc.). Embedded content from other websites behaves just like the visitor has visited the other site.

These sites may collect information about you, use cookie files, embed additional third-party tracking, and monitor your interaction with said embedded content, including tracking your interaction with this embedded content if you have an account and are logged in to the site in question.

How long we keep your information

If you create an account, we will store your name, address, e-mail address and phone number, which will be used to fill in your information in the checkout for future orders.

Generally, only information about you is stored as long as we need the information for the purposes for which we collect and use it, and we are not legally required to store it. For example, we will store order information for the current time period for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We also store comments or reviews if you leave them.

What rights you have over your data

You can request to have all the personal information we have about you, including any information you have given us. You can also request that we remove all personal data we have about you. This does not include any information that we are required to save for administrative, legal or security purposes.

Cookie policy

About Cookies

On this site we use cookies. A cookie or cookie is a small text file that is stored on your computer / tablet / phone in the browser that contains information. It is used to make it easier for the visitor to the site.

If you do not want any cookies, you can set this in your browser.

We use cookies to make the site better for you who visit the site. For example, if you make any settings or choices on the website, information about it can be saved in a cookie.

Different types of Cookies

There are different types of cookies, this site may use the following:

• Persistent cookie. They save a file that remains for a long time on your computer / tablet / phone.
• session cookie. While you are on our site, this may be temporarily stored in the memory of your computer / tablet / phone. Session cookies disappear when you close your browser.
• Third Party Cookie. A third-party cookie comes from a third party. These cookies therefore come from someone other than the person responsible for the website. Cookies such as used for web statistics or embedded content on the site are examples of typical third-party cookies.

We use the following Cookies

• Necessary cookies are necessary for the operation of our website. For example, they make it possible for you to log in to the website, fill out forms or the like.
• Functional cookies are used to recognize you when you return to our site. It enables us to make the site’s content more personal to you and to remember your preferences. For example, you clicked the cookie banner down.

What we collect and store

How we use cookies

While visiting our site, we will track:

• Products that you have shown: we use this to, for example, show you products that you have recently looked at.
• Location information, IP address and browser type: we use this for purposes such as VAT calculation and shipping costs.

We also use cookies to keep track of the shopping cart’s content while using our website.

We use cookies for the functionality of the website.

If you leave a review on our site, you can choose to save your name, email address and website address in cookie files. This is for your convenience because you will not have to complete this information again the next time you write a review. These cookie files are valid for one year.

If you have an account and log in to this site we will create a temporary cookie file to check if your browser accepts cookie files. This cookie file contains no personally identifiable information and disappears when you close your browser.

When you log in, we will also create multiple cookie files to save information about your login and your choices for designing the screen layout. Cookie files for login are valid for two days and cookie files for layout selection are valid for one year. If you tick “Remember me” your cookie will remain for two weeks. If you log out of your account, the login cookies will be deleted.

We use Google maps on our site, therefore third-party cookies are saved from Google. Here you can read more about Google’s cookies: https://policies.google.com/technologies/cookies

Block Cookies

You can set the browser to automatically deny the storage of cookies or be notified every time a site requests to store a cookie on your computer. However, this may mean that you do not have access to all the functionality on the website. Through the browser you can also delete cookies that were previously stored. See your browser’s settings for more information on this.

Note that some functions on the site may stop working if you block cookies in your browser.

The Cookie Law

Lag (2003:389) om elektronisk kommunikation